Well…well…well…this is a question we would all want to know the answer to. How do we go about choosing a reputable, reliable moving company with attractive costs to boot?
There are a number of considerations we need to make before settling on an ideal moving company.
Across all industries, regardless of whichever service you need, the first step to finding an ideal company to take your business to is to gather as much information as possible about them and the range of services they offer.
How good are their services? What do previous clients have to say about them? What makes them stand out from the rest? And why should you choose their services over the competitors’?
In today’s dynamic moving industry, we are under a constant barrage of highly targeted marketing messages from numerous companies all offering the service that we require. How do we separate the wheat from the chaff? That is the question!
This blog post gives a summation of all the important factors that you must take into account when choosing a moving service company.
Word of mouth is key
Any marketer worth their salt knows that even in this digital era, word-of-mouth is the most persuasive and effective of all marketing strategies.
If you’re on the hunt for a good mover, then the information you gather from your network – who have at one time or another used a moving service company – can serve as a great source of the intel you need to make an informed decision.
Research shows that our consumer behaviour relies heavily on recommendations made by friends and close acquaintances. We’re more likely to buy a product or use a service that’s been recommended to us through our personal and professional networks.
All other factors remaining constant, if your network only has positive things to say about the services they received, chances are you’ll also have something good to say about the service you receive.
Check out the reviews from existing customers
When it comes to moving services, reviews are a good starting point. Why? Because they give us invaluable information regarding previous client experiences and what they have to say about the service they received.
Would they then recommend the company to a friend, family member or acquaintance?
Reviews and/or testimonials give us a deeper understanding of what to expect from a moving service company.
The more glowing the reviews, the better the service you can expect to receive. But there’s a caveat.
Businesses with an online presence are always finding new ways to manipulate who reviews them, so to get the true picture of the mover you’re considering, opt to check out trusted review sites like Yelp and Google reviews.
Moving service company credibility
Consider how credible the mover you want to settle on comes across.
As a general rule, a credible company should have a physical location, have been in business for a number of years and be registered and/or certified by a recognised industry authority.
The mover should also fulfil minimum basic entry moving service provision criteria and be willing to go over and above their call of duty to delight and satisfy the customer.
Availability of insurance cover
As you go about your search for the ideal mover, consider if and the type of moving insurance they offer.
A professional moving service company at the bare minimum should offer basic insurance for your items, so weed out anyone who doesn’t tick this box.
But it should be noted that different moving service companies offer different types of moving insurance. Take time to go through the fine print and understand the coverage and what it covers, and your obligations as well as the mover’s before committing to any legally binding agreement.
Heaven forbid anything was to happen to your items during the move leaving you with no option to fall back on.